GradeTransferer Known Issues
Look here for updates on known issues with the GradeTransferer extension or service interruptions from our partners. If you need help with an issue that isn't listed, submit a support ticket with a screen recording.
Active Issues:
Error 23 Duplicates Found in Google Classroom: Users incorrectly experience the "Duplicates Found Error 23" message when grabbing from cells that have a numerical grade with the gray subtext "missing" below.
Workaround while we develop a solution: Click out of the active cell or turn "Convert checkmarks & text grades" off in the extension before grabbing.
Dropping Last Score in Aspen: Some users have reported that their last student's score is dropped in Aspen. If you are interested in partnering with us to help investigate and find a solution, please let us know here.
Recently Resolved Issues:
Our current version of GradeTransferer is 3.1.2. If you're still experiencing issues, navigate to chrome://extensions to check your version and update as needed.
No recently resolved issues to report at this time, check back soon 😊
Status Pages for Partner Services:
We partner with providers to offer you the GradeTransferer service. If they are experiencing an outage, this could impact your service. Their status pages are linked below for your convenience.
